agroroof.com

Refund, Return & Cancellation Policy

Refund, Return & Cancellation Policy

Last updated: September 2026

1. Order Cancellation by Customer

  • You can cancel your order within 3 hours of payment or before the 5:00 PM dispatch on the dispatch day, whichever comes first.
  • Example: if you pay at 4:00 PM, you must inform us before 5:00 PM, because your order may be dispatched that day.
  • Example: if you pay at 10:00 AM, you can cancel until 1:00 PM.
  • Once an order is dispatched, it cannot be cancelled.
  • To cancel an order, contact us via WhatsApp at +91 79048 59862 or email to support@agroroof.com with your order number.

2. Refund on Cancellation

  • If you cancel the order, the advance amount is non-refundable. If you paid more than the advance (for example, the full order amount), we will refund the balance after deducting the advance amount.
  • If we cancel the order (for example, if the product is not available), we will refund the full amount you paid.

3. Returns and Replacements (within 15 days)

  • We accept returns or replacements only for manufacturing defects, reported within 15 days of delivery.
  • You must send clear photos and videos of the defect along with your order number.
  • Transport charges for sending replacement material are paid by the customer.
  • We do not accept returns for:
  • Tears, cuts or damage caused by the customer
  • Damage from improper handling, storage or installation
  • Change of mind or wrong size ordered, including material that has already been cut or installed

4. Warranty Claims (after 15 days, within 1 year)

  • Manufacturing defects noticed after 15 days but within 1 year of delivery are covered by our warranty.
  • Send your order number and clear photos and videos of the defect.
  • We will inspect the claim first. If it is confirmed as a manufacturing defect, we will replace the defective quantity or refund its value, at our decision.
  • Transport charges for sending replacement material are paid by the customer.
  • The same exclusions listed above (customer damage, improper handling or installation, etc.) apply.

5. Damage During Transport

  • Please check the goods at the time of delivery.
  • Report any transport damage within 48 hours of delivery, with photos and videos of the damaged goods and packing.
  • Claims reported after 48 hours may not be accepted.

6. Refund Process

  • Approved refunds are processed within 7 working days to your original payment method.
  • Your bank may take a few more days to show the amount in your account.

7. Grievance Officer

Name: RamPrasath K
Email: support@agroroof.com
Phone/WhatsApp: +91 79048 59862
Company / Registered Address
PEAKZONE (Brand – Agroroof) – Building No. 12/1, Vinayaga Nagar, RMS Colony, Edamalaipatti Pudur, Tiruchirappalli, Tamil Nadu – 620012, India.
Godown / Warehouse Address
PEAKZONE (Brand – Agroroof) – 42, Patti Road (Near Archana Medical), Papa Colony, Edamalaipatti Pudur, Tiruchirappalli, Tamil Nadu – 620012, India.

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